- SHIPPING POLICY
rockatee.com is committed to excellence, and the full satisfaction of our customers. rockatee.com proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.
- SHIPPING & HANDLING
It normally takes handling time 1 – 3 business days for us to process your order & All orders for our products are shipped out in 12 – 16 business days. Monday To Friday Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
- SHIPPING COST
Shipping charge: $5.99
We are glad to bring our customers great value and service. We provide USPS shipping from our warehouses USA.
- WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
- UNDELIVERABLE ORDERS
Orders that are returned to us as undeliverable because of incorrect shipping information are subject to a restocking fee to be determined by us.
- LOST/STOLEN PACKAGES
rockatee.com is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
- RETURN REQUEST DAYS
rockatee.com allows you to return its item (s) within a period of 30 days. Kindly be advised that the item (s) should be returned unopened and unused.
- OUT OF STOCK ITEM PROCESS
rockatee.com has the following options in the event there are items which are out of stock silverholder.com Wait for all items to be in stock before dispatching.
- IMPORT DUTY AND TAXES
When dealing with rockatee.com you have the following options when it comes to taxes as well as import duties. You will be required to settle the requisite fees when the items are arriving in the destination country.
By accessing our site and placing an order you have willingly accepted the terms of this Shipping Policy.
- CONTACT INFORMATION
In the event you have any questions or comments please reach us via the following contacts:
Business days are Monday-Friday and exclude all federal U.S. holidays.
24/ 7 Days Support
Mail us at: [email protected]
Address: 6801 Northlake Mall Dr, Charlotte, NC 28216, USA