Frequently Asked Questions
- WHAT CURRENCY ARE THE PRICES DO I SEE ON THE SITE ?
All prices are in USD.
- HOW CAN I ORDER ?
Choose your product, select add to cart, then buy it, then put your billing information, name address, phone number and proceed to buy.
- WHAT PAYMENT METHOD WE ACCEPT ?
We accept all major credit cards through our merchant service provider Visa, Mastercard, Discover, American Express.
- DO YOU SHIP WORLDWIDE ?
No, Currently we are serving only in the United States!
- How Much You Charge For Shipping ?
Shipping charge: $5.99
- HOW LONG WILL IT TAKE TO RECEIVE MY ORDER ?
United States: Orders usually ship within 1 – 3 business days from the date orders placed. Your order will arrive approximately 12 – 16 business days after it’s shipped.
Note – Delivery is depend on shipping option.
Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.
- MAY I GET A TRACKING NUMBER ?
Once the order has shipped, we will email your tracking number and tracking website.
- MY TRACKING NUMBER ISN’T WORKING ?
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
- CAN I RETURN MY PRODUCT ?
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund.
You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.
- CAN I CANCEL MY ORDER?
Your order is only eligible to be cancelled and modified within 24 hours of placing the order. After this period of time, the order is locked for processing and can no longer be cancelled. You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
Please Email: [email protected] for all change or cancellation inquiries. Make sure to include your full name and order number.
If your order has already been dispatched we would not be able to cancel this order. You are still able to refund upon arrival.
- SHOULD I PAY FOR RETURN MY PRODUCT ?
If you’d wish to return your item, $10 restocking fee, but paying the shipping back to us, so on urge refunded you’d wish to contact us at Mail: [email protected]
- RECEIVED A DAMAGED ITEM ?
We are sorry to hear you may have experience an issue with an item you order!
We will gladly issue you a replacement item or issue a refund back to your original form of payment within 30 business days from when you received this item for any of the following reasons:
You receive an incorrect item
Your order contains damaged product(s)
Your order has a printing mistake
Part of your order is missing from the package
You do not receive your order but it has been marked as delivered by USPS or DHL
You can contact us at [email protected] to get a replacement on its way to you ASAP! Please include your original order number and the problems you meet.
*We won’t take back items because of size issues, so make sure you check the sizing references provided.
*Keep in mind, colors may vary slightly due to computer monitor settings, we will not take returns for color issues.
*Shipping charges are not refundable and you must contact us for authorization to return. Unauthorized return packages will be refused.
HELP & CONTACT US
If we have not answered all of your questions in this customer service section, please Contact us:
24/ 7 Days Support
Mail us at: [email protected]
Address: 6801 Northlake Mall Dr, Charlotte, NC 28216, USA